![]() Check your Camera’s IP address via this link How can I find the IP address of the camera?. Connect your IP camera and your PC to your router.Ģ. If you don't have an account yet, you can contact us here.Note :Here we take NC200 as example to show you how to set Gmail or Hotmail as sender Email address in cloud camera notification delivery function.ġ. If you have a question, feel free to contact our support team by creating a ticket from your account. If it has not been associated, click More > Use this IP for transactional emails to associate it.Check if your dedicated IP has been configured for sending transactional emails.Go to your profile and select Senders & IP.To check that your dedicated IP has been correctly configured for sending transactional emails: Your emails are not being sent by the correct IP Your dedicated IP is not configured for sending transactional emails To learn more, check our dedicated article Check if an SMTP port is open on a server. To check if a specific port is open on a server, you need to run a telnet command in your system console. If you are trying to configure SMTP on your website or app and get an error message stating that the connection was refused, it might mean that the port you are trying to connect to is not open on the server. You can check the status of the platform on our Status page. The Brevo platform may be temporarily unavailable. If access to the SMTP relay has been refused, it may mean that authentication has failed. You are unable to log into the Brevo SMTP relay Relay access has been refused The Brevo platform is temporarily unavailable You can check your SMTP settings on the SMTP page. If you are not able to authorize the domains, the following Brevo IP range needs to be added to your whitelist: Brevo IP ranges: improve the deliverability of B2B emails. ![]() Make sure you are using an SMTP key and not an API key.For encrypted connections, use port 465 with either SSL or TLS encryption. For non-encrypted connections, you can use either port 587 or 2525. The port you use will depend on the encryption method.Some of your SMTP settings might not have been correctly configured: Repeat steps 2 and 3 for all the relevant templates.In the From section of the template setup, check the Email address field and update the selected sender if necessary.Open one of your transactional email templates.To check if your templates are configured with the correct sender: If you have recently purchased or configured a dedicated IP, the templates used for your transactional emails may not have been updated correctly and could still be configured for your previous senders. The selected sender for your template is not valid To view how many credits are left on your account, click Usage & Plan at the top of the Transactional page. Instead, they will be queued for up to 48 hours until additional credits are added to your account. If you run out of credits for your transactional emails, they will not be sent immediately. Your emails are not being sent All your credits have been used ![]() In this article, we will address common issues that can arise with SMTP and provide practical solutions to help you diagnose and resolve them effectively. Troubleshooting SMTP issues is essential for maintaining efficient and reliable communication.
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